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This is Service Design Thinking

The Global Service Jam already started in Hamilton, New Zealand. I will participate in Berlin and I am really looking forward to a crazy – out of control – fun weekend. Besides that, if your are wondering: Service Jam? It is about Service Design, a tool that takes a human centered approach to develop and improve services. I think it is a great tool, that can have have good impact, if you use it for the right kind of projects.


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